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Frequently Asked Questions

Please feel free to browse a few of the most popular FAQs we receive.  If you have any questions not covered here, feel free to call us at 844-275-1480, chat with us, or email us.
What is the return policy?
You can read more about our return and refund policy here.
How long will it take to get my purchase?
We aim to get all orders submitted by 12p ET packed and shipped same day, Monday through Friday. We may take a little longer during Holidays and Weekends. Shipping speeds are dependent on the carrier and level of service you select at checkout.
Can I come view your products?
We are currently running as an online-only store. However, we're happy to take your call, send additional pictures, or even do quick video chats to show you more about any of our products, if needed.
What is Big Heart, LLC?
Big Heart, LLC. is our official business name.  You may see Big Heart mentioned in your payment history, emails, and other electronic systems when you interact with us.  Don't worry, we're one in the same!
Can I customize or personalize a product?
We do not currently offer personalization or customization of products online. However, if you have a specific need or desire please give us a call to discuss how we might be able to help you.
Do you offer corporate discount programs?
Yes! We'd be happy to setup corporate discount programs for your organization. This is a great way to allow your employees to shop with a small business and get great discounts while doing so! Please reach out to us at and request more information.