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Savings are in full swing! 20% off all in stock products now through Memorial Day. Discount applied at checkout.
Savings are in full swing! 20% off all in stock products now through Memorial Day. Discount applied at checkout.

Frequently Asked Questions

Please feel free to browse a few of the most popular FAQs we receive.  If you have any questions not covered here, feel free to call us at 844-275-1480, chat with us, or email us.
What is the return policy?
You can read more about our return and refund policy here.
How long will it take to get my purchase?
We aim to get all orders submitted by 12p ET packed and shipped same day, Monday through Friday. We may take a little longer during Holidays and Weekends. Shipping speeds are dependent on the carrier and level of service you select at checkout.
How does local delivery work?
We offer local delivery in the Raleigh, NC and surrounding metro area. If your delivery address is eligible for local delivery it will be presented as an option during checkout. We charge a nominal fee to cover our fuel costs.
Can I come view your products?
We are currently running as an online-only store. However, we're happy to take your call, send additional pictures, or even do quick video chats to show you more about any of our products, if needed.
What is Big Heart, LLC?
Big Heart, LLC. is our official business name.  You may see Big Heart mentioned in your payment history, emails, and other electronic systems when you interact with us.  Don't worry, we're one in the same!
Can I customize or personalize a product?
We do not currently offer personalization or customization of products online. However, if you have a specific need or desire please give us a call to discuss how we might be able to help you.